Refund & Returns Policy – The Jacket Designers

At The Jacket Designers, your satisfaction is our priority. We want you to love your jacket as much as we loved making it. If for any reason you’re not happy with your purchase, we’re here to help.

Return & Exchange Window

You can return or exchange your jacket within 30 days of receiving it.

• The jacket must be in original condition – unused, unwashed, and without any damage.
• All original tags and packaging should be included.
  

Refunds

• Refunds are issued to your original payment method.
• Shipping charges are non‑refundable.
• Once we receive and inspect your return, your refund will be processed within 7 business days.
• Depending on your bank or payment provider, it may take a few extra days for the refund to appear in your account.
• You’ll receive an email confirmation when your return is completed.
  

Exchanges

• You can exchange your jacket for another size or style.
• If the new jacket costs more, you’ll need to pay the difference.
• Customers are responsible for return shipping costs.
  

Custom Orders

Custom‑made jackets are made specially for you, based on your chosen style, measurements, and details.

• Custom orders are non‑refundable and cannot be returned.
• If there’s a fitting issue, we’ll happily offer one free alteration to make it right.
  

Damaged or Incorrect Items

We take great care when making and packing your order. But if your jacket arrives damaged or if you receive the wrong item:

• Please contact us within 2 working days of delivery.
• We’ll arrange a replacement or full refund at no extra cost to you.
  

How to Start a Return

Simply contact our customer care team with your order number and reason for return. We’ll guide you step‑by‑step on how to send your jacket back to us.

We believe in making jackets that last for years – and in making our customers happy for just as long. Thank you for choosing The Jacket Designers.